Kashiwa Yellow Pages 2: After Moving In

So, you have found a nice apartment in Kashiwa? Make sure you don’t forget the little details that need to be taken care of!


In this article, we will provide you with links and information about the four big utilities that you will need.


Hover over or tap one of the four categories below to see exactly what information we offer.

Need additional information? Contact us via telephone or email.


Electricity

Electricity may be the most essential modern invention. Where I’m from, most people use gas or oil for heating. All the places I know about in Japan are heated through air conditioners which run on electricity. Knowing the basics about electricity in Japan is important. The voltage, as well as the plugs, may be different from your country.


Registration

If you want to have electricity by the time you move in, I would recommend calling your future electricity provider beforehand. If you found your apartment through a real estate agency, they should give you all the contact information for the different utility providers. The biggest electricity provider is TEPCO(Tokyo Electric Power Company Holdings). They offer online registration and cancellation. However, it took me only five minutes to register over the phone.


Payment

You can pay by credit card, at the convenience store, or through automatic account transfer. Find them over on TEPCO’s English Page.


Paying by credit card should be pretty self-explanatory. Since everything is done automatically you do not have to go and pay on a monthly basis. However, it can take up to two month to set up these payments.


Paying at the convenience store is probably the easiest way because you don’t have to set up anything! You receive a bill every month in your physical mailbox. You pick it up, go the nearest convenience store and pay. That’s it. However, the bills have a payment due date. Try to pay on time.


The last method is account transfer payment. You have to register your Japanese bank account with your electricity provider, but they will automatically receive the electricity payments every month from your account.


Cancellation

Cancelling your electricity or changing your address is very easy. You just need to call the service number for your region and tell to cancel your contract or register a new address.


Gas

You will need gas mostly for hot water and cooking. Gas is supplied through private gas companies. Different gas companies might have different rules and regulations. The best practice in my experience is to call your gas company a few days in advance. You will have to make an appointment for the day you move in. An employee of the gas company will stop by, check your gas counter and activate the gas lines. You have to be present during this time. In some cases, the activation of your gas lines can cost up to 10,000 yen (~100USD). With some companies, it might be for free. Your local gas provider will give you all the details over the phone.


  • Selectra: Difference Between City Gas and LPG

    Many places outside of big cities run on LP gas. Your gas company will regularly exchange gas cylinders set up outside of your building. Sadly, because of transportation, this is a bit more expensive than receiving city gas.

  • Keiyo Gas Company

    My current gas supplier. Sadly, they have limited information on their English website. However, they offer English phone support. Feel free give them a call. Find their service hotline in our gas registration section.

  • Keiwa Gas

    The gas supplier in my old apartment. As far as I can tell, they only have a Japanese website. If you need to sign up with Keiwa Gas, find their service hotline in our gas registration section.

Registration/Cancellation

Service numbers for registration and cancellation of your gas supply. Call the correct number for your gas supplier and tell them you want to register.


Payment

You can pay gas in three different ways: via credit card, account transfer, or at the convenience store.

I always have them send me a physical bill to keep track of my monthly consumption. My current gas supplier is very strict with their payment schedules. If payment is overdue by even one day, I can no longer pay at the convenience store and have to manually transfer the money through my bank.


Water

Water supply is regulated by the city. It’s relatively easy to manage, since registration, change, and cancellation are done using the same contact number. However, English language support could be limited.


Registration

Activate your water by calling the Kashiwa City Water Department three days before moving. The city does not have an online registration form, but if you want to go the extra mile, you have the option of registering by mail.


  • Kashiwa City Official Homepage

    The website has a translation function, but since it’s an automatic translation, I take no responsibility for the accuracy of the information. The telephone number should be pretty easy to spot on the Japanese website. It says 柏市水道料金センター. Calling that number will connect you to an automated phone line. If you wait until the end of the message you will be connected to a flesh-and-blood operator. However, there is no English support available. Please ask a Japanese-speaking friend to help you out.

Payment

The city of Kashiwa offers two payment methods: bank account transfer and paying at the convenience store. Again, I would prefer paying at the convenience store, but it is obviously up to you. One thing to notice is that you will get two notices from the water department. First, you will receive a 支払いお知らせ(Payment Notice). This one will tell you how much you will have to pay for the specific period. Some weeks after that you will receive the actual bill to use at any convenience store near you.

Cancellation

Call the same number again to cancel you water or register a new address, should you plan to move within the city.


Internet

Information for setting up a high-speed internet connection at home.


ISP in Kashiwa

When I set up my internet connection, I went to a big electronics appliance store and registered for everything in person. They explained every detail about the contract, the available ISP and the timeline. It took around 2-3 weeks until I was able to finally use the internet at my place, so you should move quickly if you want it set up before moving in.


  • kakaku.com: ISP in Kashiwa

    Not an article, but a collection of the different ISP in Kashiwa. The website is in Japanese, but should be easy enough to understand. The first collection of links are the different ISP, the second collection are the cable companies. Maybe this can be a starting point to research individual ISP.

I hope this article helped a little bit in tackling the fear of moving into a new apartment. If you need any additional information, give us a quick call or stop by personally. Find our contact at our Information Page. It is in Japanese originally, but if you scroll down to the bottom you can select different languages for auto-translation. I hope you have a good time in Kashiwa and can make this city your new home.


We accept no responsibility for any changes that may have occurred

Hey! I’m Malte, the weird Germany guy. I moved to Kashiwa at the end of 2012 and have been living here since.

Graduating from Reitaku University in 2018, I entered the University of Tokyo’s graduate school to do some additional research.

I absolutely fell in love with the kind people of Kashiwa. Everyone welcomed me with open arms, and I got financially and emotionally saved more than once. Through my articles and pictures, I try to show everyone what kind of beautiful place Kashiwa can be.

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